Privacy Policy

General

With the following data protection information, we, Frequenz Elektro GmbH, An der Ziegelei 6, 01454 Radeberg, Germany, as the controller within the meaning of the General Data Protection Regulation (GDPR), explain which personal data we process when you visit our website and use our online services. In addition, the Telecommunications Digital Services Act (TDDDG) applies to our site. We would like to point out that, by default, all data transmissions in connection with our website are carried out via an encrypted connection.

We reserve the right to occasionally update our privacy policy to ensure that it always complies with current legal requirements or to reflect changes to our services. We therefore recommend that you read the privacy policy regularly to stay informed about the protection of the personal data we process.

Logging and creation of log files

When you access our website, a range of technical data is logged. This general data and information is stored in the server's log files. Your IP address, browser identification and domain, the name of the file accessed, the date and time of access, the amount of data transferred and the successful access are recorded in a log file. The processing of personal data is carried out for the purpose of providing the website, as well as for troubleshooting and investigating misuse or fraud, on the basis of a legitimate interest pursuant to Art. 6 (1) (f) GDPR. The log files are deleted after 30 days.

Use of cookies

We use cookies on our website. Cookies enable us to optimize the information and offers on our website for the benefit of the user. Cookies allow us to recognize users of our website. The purpose of this recognition is to make it easier for users to use our website.

-          Matomo – Web analysis 

Based on your consent in accordance with Art. 6 para. 1 subpara. 1 lit. a) GDPR, we use the web analysis service Matomo to improve our website. To implement a data protection-friendly application of the analysis, the open source software Matomo is operated on the servers of the responsible body and without the use of cookies. Recurring visitors to our website are recognized by means of a so-called digital fingerprint, which is stored in anonymized form only. In addition, user movements are processed in anonymized form using IP addresses with browser-side user settings, so that we cannot identify individual visitors to our website. We use the following cookies for Matomo:

In addition, only strictly necessary cookies are used on our website in accordance with Section 25 (2) No. 2 TDDDG:

The subsequent processing of your personal data is based on our overriding legitimate interest pursuant to Art. 6 (1) (f) GDPR. Our legitimate interest here lies in ensuring user-friendliness, ensuring that the website is provided in compliance with data protection regulations, and ensuring the unrestricted technical functionality of the website.

Contact form

Our website features a contact form that can be used to contact us electronically. You can also contact us by email using the contact details provided in the legal notice. When you contact us, we process the personal data you provide, in particular your first and last name, email address, the reason for your contact and your expressed concern, as well as your IP address and the time of use, in order to clarify your request and to prevent and investigate cases of misuse. The processing of the listed personal data is based on the legitimate interest in responding satisfactorily to contacts and inquiries in accordance with Art. 6 (1) (f) GDPR or, in the case of requests for quotations and contractual matters, on the basis of the contract or pre-contractual measures in accordance with Art. 6 (1) (b) GDPR.

The personal data you provide will be treated confidentially by us, will be used exclusively for the purpose of processing your request, and will not be passed on to third parties unless this is necessary in individual cases due to the nature of your request. Personal data will be deleted after your request has been finally clarified or if you object to its storage. The logged IP address and the time of contact will be deleted after 30 days. The deletion periods described here only apply if there are no legal retention periods that prevent deletion.

Social media presence

In order to actively communicate with users and provide information about our activities, we maintain a number of different social media presences, partly in joint responsibility with the social network operators listed below.

In the context of user-side use of our presences on the social networks listed below, we would like to point out that users' personal data may also be processed by the operators of social networks outside the European Union and outside the European Economic Area. This may result in risks for users, for example in terms of making it more difficult to enforce data protection rights. At the same time, however, we would like to point out that, if the operators of the social networks support this, agreements on joint responsibility in accordance with Art. 26 GDPR and standard data protection clauses in accordance with Art. 46 (2) (c) GDPR will be concluded.

Furthermore, we would like to point out that users' personal data is generally also processed by the operators of social networks for their own market research and advertising purposes. Any usage profiles generated from usage behavior can be used to display interest-based advertisements outside of social networks. For this purpose, and the operators of social networks usually place cookies on users' computers so that device information, usage behavior, and interests of users can be processed even if the user does not have a profile on the respective network. For more information on this and on any options for objection, please refer to the data protection information and further notes of the respective social network operators, which we have linked for you below.

The following also applies to the processing of personal data:

Categories of data processed

The categories of data processed include inventory data (e.g., names), contact data (e.g., email addresses), content data (e.g., text entries), usage data (e.g., interest in content), and meta and communication data (e.g., device information and IP addresses).

Purpose and legal basis of processing

Data processing is carried out, insofar as it is our responsibility, for the purposes of providing information, communication, marketing, and measuring reach. The operation of social media presences is based on a legitimate interest pursuant to Art. 6 (1) (f) GDPR, whereby the respective interests arise from the aforementioned purposes.

Storage period

The data categories processed by us are stored solely within the respective social network. In most cases, we have no influence on the specific storage period, as this is determined by the providers of the social networks. Information on this can be found in the data protection information of the respective provider. If we can influence the storage period in individual cases, the data will be deleted after the purpose has been fulfilled, taking into account the statutory retention obligations.

Services and service providers used by us and network-specific information

Below, we provide information about the services and service providers we use, as well as network-specific information, naming the respective responsible bodies within the EU/EEA and those outside it. We do not transfer any data beyond this.

• Facebook, Meta Platforms Ireland Limited / Meta Platforms Inc., 1 Hacker Way, Menlo Park, CA 94025, USA
  • Privacy policy
  • Information on the agreement on joint processing of personal data on Facebook pages
  • Advertisement settings

• Instagram, Meta Platforms Ireland Limited / Meta Platforms Inc., 1 Hacker Way, Menlo Park, CA 94025, USA
  • Privacy information

• LinkedIn, LinkedIn Ireland Unlimited Company / LinkedIn Corporation, 1000 W. Maude Avenue, Sunnyvale, CA 94085 USA
  • Privacy
  • Agreement on joint processing of personal data on LinkedIn pages
  • Option to object to targeted advertising

Information on data subject rights

Data subjects can request information about their personal data at any time and, subject to the legal requirements, exercise their right to rectification, erasure, restriction of processing, or data portability. If processing is based on the legal basis of legitimate interest, there is also a right to object. Furthermore, if data processing is carried out on the basis of consent, this consent can be revoked at any time with future effect.

Furthermore, pursuant to Art. 77 GDPR, every data subject has the right to lodge a complaint with a data protection supervisory authority if they suspect that the processing of personal data is unlawful.

With regard to the assertion of data subject rights, we would like to point out that, in order to obtain comprehensive measures, these should ideally be addressed directly to the respective operator of the social network. Only the operators have access to all of the users' processed personal data and can therefore provide more comprehensive information and take any necessary measures. If you need help with this, you can of course contact the controller or the data protection officer at any time using the contact details above.

Links to other websites

Our website contains links to other websites, known as external links. We have no influence over whether the operators of other websites comply with data protection regulations. Please note that by clicking on a link to another website, you are subject to different data protection regulations. We have no influence over the data processing that takes place there. External links are marked as such in accordance with Section 19 (3) TDDDG.

Use of service providers to provide the website

To provide the website, we use service providers who process personal data on behalf of the responsible body or through whom access to personal data cannot be ruled out. We have concluded contracts with all of these service providers for order processing in accordance with Art. 28 GDPR. In addition to the service providers already mentioned, these are IONOS (hosting) and Sandstorm Media GmbH (technical support).

Rights of data subjects and contact details for the data protection officer

Data subjects may at any time request information about the personal data concerning them and, if necessary, request correction or deletion or restriction of processing, or object to processing. They also have the right to data portability. In addition, if data processing is carried out on the basis of consent, this consent may be revoked at any time for the future. To exercise your rights, please contact our data protection officer, the Dresden Institute for Data Protection, to datenschutz@freuenz-elektro.de (further contact details at www.dids.de). In addition, pursuant to Art. 77 GDPR, you have the right to lodge a complaint with a data protection supervisory authority if you suspect that the processing of personal data is unlawful.